Despite widespread automation and attempts to introduce artificial intelligence in customer service, human employees still do much of the work when interacting with customers. How do you maintain and develop your service levels in a constrained environment? What are your customers' priorities today? How do you motivate employees in an understaffed market? What metrics should you use to evaluate CS today? These questions will be discussed with case studies during the IX Russian National Client Service Forum CLIENT SERVICE FORUM 2024.
The forum is aimed at directors of customer service and marketing, heads of customer experience departments, customer relationship management departments, service quality control departments, UX-designers, professionals in the fields of Client Service and Client Experience, suppliers of products and services. Speakers include:
Preferential registration is available until 21 of May!
The business programme of the forum featuring prominent experts will discuss:
The Forum will open with a special day (June, 19), the theme of which will be "Client Service in B2B". As part of the B2B DAY, professionals from major manufacturing companies and business service providers will share their experience in "reactivating" lost customers, implementing advanced solutions and their benefits, and analysing the metrics used by B2B companies.
Participation in the forum is fee-based. The organisers traditionally provide discounts for InterForum club card holders and for groups of 3+ people.
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