Consumer Market Leaders 2026 - forum on service, technology, quality, and business development

The "Consumer Market Leaders" forum will take place on October 28, 2026, at the Radisson Resort, Zavidovo. Held as part of the annual "Consumer Choice" awards, the event focuses on customer service, technology, quality, and business development.

The forum is designed for business owners, marketing and development directors, heads of customer experience, professionals in online and offline retail, as well as product manufacturers and service providers.

Four thematic sessions will feature practical case studies and discussions on the following topics:

• AI and automation in service: how to implement technology while maintaining a human touch;
• Predictive service and hyper-personalization: how to anticipate customer needs while respecting boundaries regarding the use of personal data;
• Employees and customer experience: how team performance impacts service quality;
• The economics of service: how to measure the influence of customer experience on company metrics and assess return on investment (ROI);
• Marketplaces, B2B, and managing negative feedback: how to oversee the quality of customer interactions;
• The consumer market in 2026: emerging habits, brand ecosystems, sustainability, data security, and the competition between local and global players.

Confirmed speakers include representatives from VTB, RSHB Tsifra (RSHB Digital), ROMIR, DDX Fitness, Ormatek, and Plati po Miru, as well as authors Ayshe Agekyan and Alexander Sorochan—the latter being the creator of the "BDSM Business Processes" framework.

Before attending, please verify the event dates and venue on the official event resources. Expomap is not responsible for possible inaccuracies in the published information.

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