Client Service Forum 2025 - russian National Client Service Forum

Many companies overlook the fact that widespread automation and the introduction of bots into customer service are annoying a huge number of people. Live employees still do a significant part of the work, and their training and emotional well-being have a direct impact on customer behaviour and company profits.

What technologies and software do Russian companies use to increase the level of automation in customer service? How are customer needs and expectations changing? How to motivate employees to provide genuine service in the context of staff shortages? What metrics should be used to evaluate CS today?

From 18 to 20 June, these and many other issues will be discussed and examined on real examples by representatives of large and medium-sized businesses within the X National Client Service Forum CLIENT SERVICE FORUM 2025.

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B2B DAY: CUSTOMER SERVICE IN В2B

A special day of the Client Service Forum 2025, dedicated exclusively to B2B experience, will be held on 18 June. Professionals from the largest manufacturing and business service provider companies will share their experience with the participants: we will discuss advanced solutions and the real benefits of their implementation, consider service metrics used in B2B, and various approaches to building long-term relationships with clients.

Business Program of CLIENT SERVICE FORUM 2025:

• Novelties of customer focus and new trends;
• Case studies of domestic software application;
• All the necessary metrics of customer service;
• Technologies: artificial intelligence, voice assistants, bots, automation;
• Searching and training employees of service departments in the context of staff shortage;
• Customer service as a source of income;
• How to motivate and involve the company's entire division in CS development?
• Antitrends and failures in customer service;
• Building emotional connection with clients;
• Experience of companies from different industries in building CJM;
• Practical tips on handling negative feedback and retaining customers;
• Dealing with reputation;
• Developing the company's internal service and much more;
• And much more.

Forum audience:

• Customer Service Directors;
• Heads of customer experience departments;
• Heads of customer relationship management departments;
• Heads of service quality control departments,
• Marketing Directors;
• UX designers;
• Client Service and Client Experience professionals;
• Product and service providers.

Participation in the forum is paid. Discounts are available until 15 May 2025!

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